Content Management System Intern

Core Responsibilities

• Support website updates within the Simpleview CMS, including:
• Quarterly content updates
• International blog updates
• Page edits and basic content QA
• Support “fresh-eyes” UX checks by doing quick walkthroughs of key pages (mobile + desktop) to flag confusing areas, broken journeys, or unclear messaging, and document findings with screenshots
• Support refreshing image content through the site
• Support basic alt-text updates for key images to improve accessibility and usability
• I know Danielle has mentioned wanting to swap out images
• Assist with the organization and maintenance of CMS elements, such as:
• Tags for widgets and components
• URL structures and internal linking
• Help monitor and update expiring assets across the site.
• Support accessibility efforts by identifying issues and assisting with updates that improve compliance and usability.
• Assist with ad-related updates, including placement checks and content refreshes.
• Contribute to digital campaign support (e.g., *Magical Dining*), helping execute content updates tied to live campaigns.

Tools & Technology Exposure

• Hands-on experience with Simpleview CMS and website workflows.
• Exposure to AI tools integrated into the website for:
• Testing and optimization
• Content performance insights
• Introduction to QA processes for live websites

Reporting & Analysis

• Support reporting on:
• Expiring assets
• Active ads
• Accessibility status and improvements
• Learn how to track changes, document updates, and communicate findings to stakeholders.

Growth & Learning Opportunities

• Develop a strong understanding of how large-scale websites are managed in a real-world environment.
• Learn the full lifecycle of digital content and requests through Jira—from an “Open” ticket to “Resolved”—including how tasks are created, prioritized, assigned, QA’d, and completed within a project management workflow.
• Build foundational knowledge in:
• Web accessibility best practices
• SEO-friendly content structure, including proper use of heading hierarchy
• Gain exposure to cross-functional collaboration with global and int’ marketing, creative service, Orlando Meetings, membership sales, etc...
• Grow confidence in using enterprise CMS tools and supporting live, high-visibility digital campaigns.

Possible tools an intern could be exposed to and/or trained on:

• Simpleview CMS
• Simpleview CRM
• Jira
• Screaming Frog
• Browserstack