Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400 *Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.*

Category/Shift:

Salaried, Non-Exempt Full-Time

Physical Location:

*This is a fully onsite role.* 128 Crews Drive Columbia, SC 29210

The Job You Will Perform:

• Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships.
• Supports Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries;
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize Witron system to achieve on-time customer deliveries.
• Position is fully on-site

The Skills You Will Bring:

• Bachelor's degree completed, or currently enrolled in a bachelor's degree program with a confirmed graduation date of December 2026 or earlier
• Prior customer relations and data entry experience preferred
• Experience working in a manufacturing environment preferred
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust