Customer Experience Intern, Summer 2027

Job Summary:

Under close supervision, this position will gain hands-on experience providing an exceptional customer experience. This role learns to embody a customer-centric focus and partner with internal teams to provide timely communication and a high-quality experience. This role will gain exposure to operational workflows, relationship management, and technology integration within a transportation setting.

Key Responsibilities:

• Gain exposure and understanding of the transportation industry
• Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs
• Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions
• Observe and practice account management strategies through understanding J.B. Hunt service offerings, market impacts, and scorecards to be able to identify correlated solutions J.B. Hunt can provide
• Learn about the technology and tools J.B. Hunt leverages to streamline workflows and enable customer access to order management

Minimum Qualifications:

• Currently enrolled in an undergraduate degree program OR graduate degree program in good standing at an accredited community college, college or university.
• Must be able to work 40 hours a week during the summer.

Preferred Qualifications:

• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Willingness to work flexible hours
• Junior or Senior level preferred

This position is not eligible for employment-based sponsorship.