Customer Experience Specialist

A Day In The Life:

The Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our valued Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships and ensuring seamless order fulfillment. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.

What You'll Be Doing:

Customer Relationship:

• Serve as the primary point of contact and trusted liaison for a dedicated portfolio of valued Food Solutions accounts, fostering strong, lasting relationships.
• Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
• Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
• Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.

Order Management:

• Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
• Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
• Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.

Skill/Experience Requirements:

• Bachelor's Degree in Business Administration with up to 2 years of equitable experience required, or equivalent combination of experience and education.
• Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
• Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
• Ability to work and collaborate with cross functional teams
• Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
• Experience in agribusiness or related industry preferred.
• Experience with SAP, Salesforce & Tableau preferred.
• Demonstrated proficiency in Microsoft Office applications required.

Additional Requirements:

• Some travel required (up to 25%).
• Adherence to Bunge’s hybrid work schedule (Minimum 3 days in the office, 2 days’ work from home. Subject to change).
• Perform ad-hoc duties and support special projects as required.
• Model leadership behavior and competencies, embodying Bunge’s core values.
• Overtime and holiday work may be necessary to meet business objectives