Dining Technology & Systems Intern, Chartwells Higher Ed / St. John Fisher University

General Description:

The Dining Tech & Systems Intern will work closely with the leadership team within Fisher Dining to develop practical skills and experience supporting technology and systems within a hospitality environment. This hands-on internship will provide experience with technology troubleshooting, menu programming, digital signage, service ticket coordination, system support, and the implementation of technology solutions across dining operations.

The intern will have the opportunity to work with multiple dining locations and operational teams, gaining valuable experience in problem resolution, system administration, technology implementation, communication, and client support. This position is designed to provide practical experience that can support future opportunities in IT Support, Technology, Hospitality Technology, or Systems Administration.

The Requirements

• Interest in IT Support, technology, and hospitality systems
• Strong problem-solving and troubleshooting skills
• Ability to learn new software and technology platforms
• Strong attention to detail and organizational skills
• Professional and effective communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to assist others
• Ability to build effective working relationships with staff and leadership
• General interest in technology and its application within hospitality

Interest in One or More of the Following

• Technology Troubleshooting
• Digital Signage
• Menu Programming
• Software and Systems Support
• Data Management
• Customer/Staff Support
• Procedure Development
• Quality Assurance
• Technology Implementation

Key Responsibilities

• Troubleshoot dining technology, software, and equipment issues.
• Program and maintain digital menus and digital signage.
• Assist with menu and system programming across dining platforms.
• Coordinate, track, and follow up on technology service tickets.
• Assist staff with basic technology support and system questions.
• Test system updates and new technology implementations.
• Assist with identifying and resolving technology issues that impact daily dining operations.
• Communicate with vendors and support teams regarding technology issues and service requests.
• Assist with maintaining accurate and up-to-date system information.
• Provide operational support for dining technology and serving platforms.
• Assist with technology-related projects, upgrades, and new system implementations.
• Work with different areas of the operation, including Front of House, Back of House, Catering, Marketing, and Administration.

Learning Objectives

• Develop practical troubleshooting and IT support skills within a hospitality environment.
• Gain hands-on experience with menu programming, digital signage, and dining technology systems.
• Develop an understanding of how technology supports daily hospitality operations.
• Gain experience coordinating service requests and working with technology vendors and support teams.
• Develop effective communication, organization, and problem-solving skills.
• Demonstrate the ability to learn, adapt, and work with a variety of technology platforms.
• Gain experience working in a diverse, fast-paced hospitality environment.
• Understand the role of technology in improving operational efficiency, staff support, and the guest experience.