Distance Education Technician- Open to Current CSULB Employees Only - Hrly/Int

Job Summary

This position will provide specialized technical support to the MSW Distance Education Program offered by the School of Social Work, currently at two off-campus locations (Sonoma State University and CSU Channel Islands). To manage the operation, coordination, and execution of instructionally related video conferences through video conferencing technology such as Zoom Video Communications.

Key Responsibilities

• During each teleconference, provide technological support to faculty. This involves (a) testing connections late in the week prior to broadcast days; (b) testing connections 30 minutes before the start of each class and remaining in the classroom through the remainder of the instructional day; (d) managing content sharing (i.e., transitioning between screens showing faculty, PowerPower slides, handouts, DVDs, etc.); and (e) monitoring each teleconference in real time using streaming video to ensure that both near-end and far-end participants have quality input and reception.
• Set teleconference schedules with off-campus participants to include test and teaching days, send emails to all participants, and upload special content as needed for each faculty member or local Site Coordinator.
• Establish and ensure reliable call connectivity with the off-campus participants. This involves not only the primary teleconference site but also a back-up teleconference location, so that faculty and students will not be inconvenienced by technical difficulties.
• Perform systems testing and checks with external video-teleconferencing communication (VTC) bridging entities and with site IT techs at both Santa Rosa JC and Ventura College.
• Provide training and assistance to faculty on how to maximize the benefits of teleconferencing systems and other distance education technology in instructional efforts. This is not limited to same-day teleconference assistance but will include training sessions on a variety of electronic media, flash-, cloud-, and other web-based media as well as interactive learning tools.
• Act as the centralized VTC network maintenance focal point, coordinating with appropriate in-house resources and vendors for maintenance support.
• Trouble-shoot School of Social Work audio/visual systems.
• Maintain understanding of current and new educationally related technology, with ongoing training as appropriate.
• Track, document, and report on VTC utilization. Provide analysis of utilization trends.
• Provide support, as needed, for desktop-based video conferencing systems.
• Ensure that hardware is safely set up for video-enabled meetings (e.g., camera placement, cabling, tripping hazards).
• Ensure that technology is compatible with any Bob Murphy Access Center (BMAC) accommodations for students.

Department

Social Work

Time Base/Duration of Appointment

This is a temporary hourly/intermittent position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Media Production Specialist I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

The salary range for this classification is $26.37 to $38.41 per hour.

The salary rate for this classification is $26.37per hour.

Knowledge, Skills, and Abilities

The ideal candidate will have the ability to interact effectively with technicians at on-campus and off-campus sites and be able to problem-solve technological issues. Experience in providing technological support to faculty teaching via video conferencing systems and experience in design and implementation of instructionally related VTC systems desired. Knowledge about higher education, distance education programs, technology utilized for virtual meetings/classes, and how to develop a team virtually. Demonstrated competence in collaborative work, communication strategies, team building, and service. Strong commitment to social work education and the ability to communicate with ethnically and culturally diverse population cohorts. Knowledge of ways to enhance technological integration and connections between people engaging from remote locations. Demonstrated competence in inclusive practices for all participants in virtual meetings, particularly during hybrid meetings where some are gathered in person and some are attending virtually. Calm demeanor and ability to respond to urgent situations with a measured approach that includes instead of excluding colleagues, students, and other key stakeholders

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor's degree in a related field and six months of related professional or technical experience required.

• Experience with interactive audio-video communication technology hardware and software (e.g., video conferencing systems utilizing proprietary technology) preferred.

• Two (2) years’ experience in higher education, education technology, or technology field preferred.

•Commitment to all-day Saturday schedule. Attendance at monthly DE meetings.

Application Procedures

Click “Apply Now” to complete the CSULB Online Employment Application.

Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

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