About the role
Reports to: Artisan and Programs Coordinator
Overview: Craft Lake City's Festival Zone Managers serve as the primary point of contact for a large group of exhibitors at the Annual Craft Lake City DIY Festival. Zone Managers are personable, adaptable, solution-oriented leaders with excellent customer service skills and an interest in supporting Utah's DIY businesses.
This is a contract, festival-specific position with a commitment of working August 7-9, 2026, with additional preparation shifts in the 4-6 weeks prior to the festival and the days immediately following the festival. The DIY Festival Zone Managers are required to be onsite for the duration of the DIY Fest, so working long hours in potentially extreme heat are factors to consider and keep in mind when applying for this position.
Responsibilities:
- Serve as the primary point of contact and advocate for artisans at the DIY Fest in your assigned zone, offering excellent customer service to ensure a positive festival experience for all participants
- Support artisans in your zone throughout the weekend, including answering questions, helping to troubleshoot issues, and escalating any special needs or concerns to management as necessary
- Play a key role in the load-in and load-out logistics for artisans in your zone, including volunteer training and management
- Create, organize, and distribute artisan lanyards and signage
- Assist the Craft Lake City team with setting up and breaking down DIY Fest signage and equipment before, during, and after the DIY Fest
- Assist in other areas of the DIY Fest as needed throughout the weekend
Qualifications:
- 2 years of management or leadership experience
- Festival, large event and/or crowd management experience preferred
- Exceptional customer service, problem-solving and communication skills
- Organized, collaborative and self-disciplined
- Ability to adapt in an event-driven, nonprofit environment
- Available to read and respond to email 2–3 times per day
- Must be able to lift 25-50 lbs
- Must be able to stand on their feet for upwards of 10 hours a day
- Must be able to endure summer temperatures of 90 degrees and above