FLEET ORIENTATION FACILITATOR

Duties & Responsibilities: What major responsibilities does this position have and what percentage of time is spent on completing them? (Typically 5 – 7) ▪ Training Preparation & Logistics o Prepare comprehensive orientation materials and participant resources for new fleet drivers o Coordinate classroom setup to ensure the training room meets established standards for comfort, visibility, and functionality o Procure, organize, and distribute all participant materials, including guides, booklets, and handouts o Arrange and coordinate session logistics, including technology setup, catering/meals, and audio-visual equipment o Develop and maintain detailed session schedules and attendance documentation 25% ▪ Training Delivery & Facilitation o Deliver engaging, interactive orientation sessions that communicate company policies, procedures, and safety protocols o Facilitate learning using varied instructional methods, including presentations, discussions, hands-on activities, and Q&A o Maintain appropriate pacing to ensure participant comprehension and engagement o Monitor participant understanding through observation, questioning, and assessment techniques o Establish a professional, inclusive, and welcoming learning environment o Address participant questions and concerns with clarity and subject matter expertise o Demonstrate professionalism aligned with company culture and expectations 35% ▪ Post-Session Administration & Follow-Up o Submit training completion records and attendance documentation through the Luma platform in a timely manner o Conduct post-session facility cleanup and room reset in preparation for future training events o Track new hire progress throughout the onboarding process within the Luma system o Conduct follow-up communications with Safety Supervisors and Trainees to ensure completion of required signoffs and learning modules o Identify and escalate training completion delays, discrepancies, or concerns to the appropriate Safety Supervisor o Maintain accurate and detailed documentation of trainee progress and milestones 20% This job description represents an overview of the responsibilities for the above referenced position and is not intended to represent a comprehensive list of responsibilities; an employee should perform all duties as assigned by his/her supervisor. ▪ Ongoing Training Tracking (Non-Facilitation Days) o Monitor and track onboarding and training requirements for participants who attended assigned orientation sessions o Maintain ongoing compliance records and ensure training data accuracy o Collaborate with HR, Operations, Fleet, and Site teams to resolve training gaps or documentation issues o Support continuous improvement efforts by identifying trends or recurring onboarding challenges 20% Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job? ▪ Knowledge of adult learning principles and effective training facilitation techniques ▪ Strong verbal, written, and presentation communication skills ▪ Ability to engage diverse audiences and manage classroom dynamics ▪ High level of organization with strong attention to detail and documentation accuracy ▪ Proficiency in using learning management systems and training tracking platforms (e.g., Luma) ▪ Ability to prioritize tasks and manage multiple onboarding timelines concurrently ▪ Strong problem-solving skills with the ability to escalate issues appropriately ▪ Proficiency with classroom technology and audio-visual equipment Work

Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job? ▪ High school diploma or equivalent required ▪ Previous experience facilitating training, orientation, or instructional sessions preferred ▪ Experience in safety, operations, fleet, or transportation environments preferred ▪ Experience using learning management systems or training tracking platforms strongly preferred