Hale Farm Sales Associate MarketPlace & Cafe

About this position Responsibility Responsible to the Retail Sales Manager and/or Management team for assisting with the operations of the museum store, admissions and café, including front line sales and customer service, accuracy, and profitability. Classification Seasonal, Part-time; non-exempt from overtime compensation Supervision N/A Coordination Coordinates with the Retail Sales Manager and Manager on Duty to carry out daily admission, retail and cafe operations.

Responsibilities Maintains a high level of customer service: Assists in answering all customer questions and concerns. Answers phones in a pleasant and knowledgeable manner. Maintains key knowledge about Hale Farm history, daily and special programming and special events.

Carries out all policies and procedures for guest services Handles customer purchases and returns in either Marketplace, Café of Admissions Communicates special orders and notifies customers of their arrival. Performs all admission functions. Maintains a flow of merchandise to support level of sales: Accurately record all transactions on the point-of-sale system.

Keeps store and café stocked appropriately from inventory. Communicates with management as to inventory levels and necessities. Keeps accurate inventories as assigned by management.

Implements an effective visual presentation of merchandise including appropriate signage: Maintains a clean and safe work environment, including store, café, and common areas of Gatehouse. Perform weekly assigned cleaning and maintenance tasks. Maintains fixtures and equipment.

Report issues to Sales Manager. Works with Sales Manager or Sales Lead to maintain professional and attractive signage and promotional displays. Maintains Café operations to Health Department, Serve-Safe and management standards.

Maintain absolute cleanliness of all areas of the Cafe, including kitchen equipment, food storage areas, as well as the restaurant dining areas. Must comply with all state health codes and regulations regarding food safety and alcohol consumption. Prepares a limited café menu as assigned and/or needed throughout the work week.

Uses all equipment properly and maintains equipment correctly. Maintain Core Performance Standards: Commits to a regular schedule. Follows dress code and other codes of conduct.

Provides additional assistance for key events. Comply with the Society’s accounting systems and procedures: Follows procedures for transfer of daily sales receipts to the manager on duty or business office on a timely basis. Assists to controls operating expenses, including, but not limited to, supplies, merchandise, and equipment.

Other duties as assigned by the Hale Farm Retail Sales Manager, or Management staff.

Qualifications Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary. Essential personality traits include enthusiasm, dependability, flexibility, and integrity. Sales and food service background is desirable.