About the role
Position Description
Recruitment and Enrollment
- Drive recruitment through various student engagement methods, increasing participation in program
- Manage consistent and diverse outreach communications, including electronic and print materials, to wide audience
- Develop marketing materials, such as campaigns and/or social media announcements
- Facilitate scheduled informational sessions, presenting program overviews and answering participant questions
- Respond to applicant phone and email inquiries in a timely manner
- Maintain program data such as trackers to ensure organization of enrollment processes
- Prepare materials for orientation and interviews
- Schedule and conduct virtual interviews with program applicants
- Support recruitment efforts by attending job/major fairs, distributing flyers on campus, or facilitating open house events
- Present program overviews to classrooms on college campuses
- Compose communication to applicants regarding their current status and next steps
- Oversee all applicants' health records, background checks and drug screens, ensuring records are compliant with health system policies and are filed appropriately
File Management
- Assist COPE Health Solutions staff in planning for and executing file audits of active files to ensure compliance
- Assist COPE Health Solutions staff in auditing online platform profiles to ensure accuracy
- File paperwork as appropriate
- Audit online records to maintain accuracy
- Update information in online platforms as needed
Departmental Operations
- Work with the Scholars to ensure that Scholars are appropriately scheduled for weekly shifts
- Assist COPE Health Solutions staff to ensure that monthly hours are entered into online platform as appropriate and that timesheets are filed
- Assist COPE Health Solutions staff to ensure that all weekly trackers are completed on a weekly basis
Training Operations
- Support COPE Health Solutions staff to facilitate training workshops
- Assist COPE Health Solutions staff to deliver lectures and skill stations on quarterly training dates
- Assist COPE Health Solutions staff to administer written and practical exams
Other Duties
- Maintain an operational work plan as required by the Program Manager
- Assist in ensuring Policies and Procedures for the COPE Health Scholars Programs are upheld
- Assist with scheduling, space reservations and coordinating for meetings
- Attend and participate in Leadership Team and Executive Team meetings
- Maintain an open line of communication up and down the chain of command including bringing all questionable or "red flag" situations and matters to the Program Manager or Regional Manager
- Assist in the efficient execution of operations of program
- Meet or exceed all milestones, deadlines and deliverables of any work plan set by the Program Manager
Qualifications:
- Graduated from a college or university preferred
- Enrolled in or graduated from the Health Scholar Program preferred
- Strong customer drive and dedication to quality and success
- Excellent interpersonal, oral and written communication skills
- Excellent customer service skills
- Detail-oriented and able to work well independently
- Able to work collaboratively and effectively while handling multiple projects on various timelines in an extremely fast-paced environment
- Flexible with work hours, able to travel, and be able to work on evenings and weekends as need arises
- High level of proficiency of Microsoft Office programs (Outlook, Word, Excel and PowerPoint)