Help Desk Intern

Help Desk Intern Responsibilities:

• Manage client requests utilizing the ticket system (Service now).
• Customer service: interacting with customers and working to translate their issues into IT requirements and solutions.
• Gain knowledge on how to configure and deploy a wide variety of hardware including CPUs, printers, and peripherals.
• Software patching utilizing in-house tools.

Qualifications – Candidates should demonstrate the following:

• Certification in Security+ and Windows 10/11 and/or
• Participation in an undergraduate or graduate degree from an accredited institution or
• Recent completion of an undergraduate or graduate degree from an accredited institution.
• Academic and professional goals relevant to cyber security, IT, or federal service
• Interest in Indo-Pacific security issues
• Strong interpersonal skills, an understanding of teamwork, and a commitment to professionalism
• Proficiency in Microsoft Office programs

Eligible Candidates

• Active-duty U.S military
• Graduate and undergraduate students with a minimum 3.0 GPA, recent graduates (less than 5 years) have priority in recruitment.
• All applicants must be able to pass a background investigation.

Internships, Visiting Scholars, and Visiting Practitioners should last 20 weeks or longer, with a minimum of 16 weeks. Participants have the flexibility to work between 20 and 40 hours per week. These positions are uncompensated, and participants are responsible for their own travel, accommodations, and living expenses.