Host Growth Associate Listing Optimization & Account Management

Required Education

• Bachelor's degree completed or expected within the next 6 months; any field of study.

Required Skills

• Strong verbal and written communication skills, with the ability to build rapport with Hosts through phone calls, video meetings, and email.

• Ability to analyze listing performance data, identify trends, and communicate actionable insights clearly.

• Strong organizational and time-management skills to manage a large portfolio of accounts and maintain a structured daily outreach plan.

• Persistence and resilience in conducting consistent, professional follow-ups across multiple communication channels.

• Ability to work independently, track progress toward quarterly goals, and adjust outreach strategies based on performance.

• Good judgment and integrity when working within established compliance guidelines.

• Ability to explain data insights, charts, dashboards, and value propositions in a clear and accessible manner.

Preferred Skills

• Familiarity with CRM platforms such as Salesforce.

• Experience with call-intelligence tools such as Gong and outreach tools such as Mixmax.

• Experience using spreadsheets and data visualization tools such as Google Sheets and Tableau.

• Previous internship, customer service, sales, or hospitality experience.

• Interest in travel, short-term rentals, and marketplace business models.

• Basic understanding of technical integrations with software partners.

Role Overview

The role focuses on identifying listing optimization opportunities and performance trends across a portfolio of high-potential accounts. The individual will use data-driven insights to help Hosts understand listing performance and make informed decisions to attract more bookings. Responsibilities include proactive Host outreach, presenting performance insights, and maintaining accurate records of conversations and follow-ups. Success requires strong communication, analytical thinking, organization, and consistent progress toward quarterly performance goals.

Duties

• Analyze listing performance trends and optimization opportunities across a portfolio of high-potential Host accounts.

• Identify and act on data-driven opportunities that may help Hosts improve listing performance and attract more bookings.

• Contact Hosts through phone calls, video meetings, and email, maintaining consistent and professional follow-up.

• Present performance data using charts and approved tools, clearly explaining insights and the value proposition.

• Maintain a baseline understanding of technical integrations with various software partners.

• Document conversations, classifications, and follow-up activities in Salesforce, Gong, and team trackers.

• Monitor progress toward quarterly goals and adjust outreach strategies and daily activities on a weekly basis.

• Share learnings, common objections, and effective practices with the team.

• Follow established Host communication guidelines by providing objective, data-driven insights and empowering Hosts to make their own strategic decisions.

• Participate in structured onboarding, training sessions, tool walkthroughs, Host call shadowing, and ongoing performance coaching.