Information Technology Specialist

Job Description

Serve as IT support specialist for the College of Liberal Arts and Human Sciences (CLAHS). Install, configure, update, and maintain macOS and Windows computers. Collaborate with the team of CLAHS IT support specialists to answer service calls in 4Help. Provide polite and professional customer service to users. Support software installation and peripherals including scanners and printers. Respond to user needs via phone calls, tickets, and emails. The IT support specialist reports to the CLAHS Associate Director, Information Technology Operations.

Required Qualifications

● A bachelor’s degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience. ● Experience with Windows and Mac operating systems ● Experience installing, operating, and troubleshooting computer hardware and software ● Knowledge of endpoint management frameworks including HCL BigFix, Jamf, or Microsoft Intune, etc. ● Demonstrated ability to interface with end users over the telephone, via email or in person to communicate problem status and resolutions in an effective way ● Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience.

Preferred Qualifications

● Experience with ticketing systems such as ServiceNow ● Experience working with computers in an Active Directory/Group Policy environment ● Experience in an IT support or help desk environment or related role ● Experience with backup systems like CrashPlan/Code42, Google Drive, Time Machine, etc.

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with Experience, salary range: $20-$25/hr

Hours per week

Generally 20-30, but flexible up to 40

Review Date

10/23/26

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, *Ut Prosim* (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community (https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.inclusive.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046860349%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=wQ1HOnFsi5ngKmzTL4JRIjYf706XwTNtW9kGsLsF4WM%3D&reserved=0 "Original URL: https://www.inclusive.vt.edu/. Click or tap if you trust this link.") dedicated to knowledge, discovery, and creativity. 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Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Branden King at brandenk@vt.edu during regular business hours at least 10 business days prior to the event.