Intern - Assoc Customer Contracts Administrator

Job Summary

The successful intern(s) will be working under the direction of a Supervisor/Mentor. In this position, the intern will assist in the development, negotiation, amendment, implementation and administration of agreements, contracts and terms and conditions for major retail customer groups and County, Municipal and State groups. Develops knowledge of and learns to provide direction in interpreting policies, procedures, agreements and filed terms and conditions. Assists in providing interpretation, guidance and support in the administration and enforcement of contractual matters, service agreements and regulatory issues. Assists in interpretation of existing Franchise agreements for Distribution business unit. Assists with processing of Service Territory Boundary Adjustment requests. Advises on contractual rights and obligations and resulting economic and legal consequences. Assists in publication of all major Design cost to customer process improvements. Assists in training of company personnel. Assists in developing and implementing company policies and procedures affecting major customer groups, including long-range planning and analysis of industry trends. Assists in difficult or complex customer negotiations and/or participates in negotiations regarding agreements, contracts and terms and conditions. Assists in preparation of complex customer agreements and contracts and of complex or master agreements for large customer groups and special customer classifications. Assists in preparation of complex project design parameters to determine customer charges. Advises on need for legal review and advice on particular issues. Assists in preparation of testimony, exhibits and filings with regulatory commission involving contractual matters, agreements and terms and conditions. May assist in major outage response including patrolling, guiding crews, analysis of outage data, etc.

Required Knowledge, Skills, Abilities & Experience

Intern should possess:

• Solid skills commensurate with grade level
• An inquisitive nature and curiosity
• Ability to follow written and verbal procedures
• Strong professional ethics
• Planning, organizing, and project management skills
• Effective decision-making skills
• Ability to coordinate multiple tasks simultaneously
• Analytical and abstract thinking skills
• Personal computer software applications including Microsoft Office
• Verbal, written and interpersonal communication; time management and organization
• Effectively interact with customers; work in a team; attention to detail; understand and apply work flow process
• Student must be enrolled in 4-year program or in a 2-year program with intent to transfer to 4-year institution
• Must have a graduation date of Spring 2028 or later
• Must have a 2.5 GPA or greater

Education Requirements

• Student must be enrolled in 4-year or 2-year program with the intent to transfer to a 4-year school
• Students must have a graduation date of Spring 2028 or later
• Must have a 2.5 GPA or greater
• Major: Open to all. Prefer Business, Supply Chain or related