About the role
Department Summary
The Customer Experience Internship Program is geared toward current college students or recent graduates who have a passion for project management, strategy, sales, marketing, economics, innovation or data analytics and an interest in Consumers Energy and the energy industry. The Internship Program at Consumers Energy is a key component of realizing the Customer organization's goals.
Job Description/Responsibilities
An intern in this group will be helping the subject matter experts make the best decisions possible about critical business issues. In this role, you'll be exposed to a wide range of energy industry issues critical to the company's continued success. You will be continually exposed to challenges that stretch your analytical skills, creativity, business acumen, interpersonal skills and leadership. The successful candidate for this position will have primary responsibility for assisting in the delivery of operational strategic initiatives, focused on achieving performance metrics, process efficiency and customer satisfaction.
- Deliver knowledge and research on market trends, benchmarking and process improvement techniques.
- Analyze the strategic, operating, and financial impacts of business proposals and/or external regulatory /legislative proposals.
- Manage the development of executive level presentations as an effective communication vehicle.
This position offers an opportunity to develop a skillset of core problem solving skills to a strategy consultant role. Interns will be asked to explore the most pressing and potentially disruptive forces facing the utility and energy industries today and develop strategies that will aid senior executives in making decisions.
Requirements/Qualifications
- Enrolled and actively pursuing a bachelor or master's degree in the business field majoring in Business Administration, Economics, Finance, Accounting, Computer Science, Data Analyst, Marketing, Communications, Leadership, Regulatory, Policy, Political Science, or a similar field.
- Minimum GPA requirement for this internship position is 3.0.
Preferred Class Standing:
- Junior or Senior
The following skills and experiences may set you apart from others:
- Business or energy industry background
- Project Management knowledge
- Strategy consulting or finance experience
- Ability to identify issues, create hypotheses, structure thinking, and perform analysis that address business issues
- Experience developing plans that move from strategic recommendations to implementation
- Demonstrate the ability to identify information sources, gathering and interpreting data
- Willing to interview Company subject matter experts, customers, industry experts
- Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
- Accurately perform financial, statistical and scenario modeling
- This position will be located at one of our locations in Michigan's lower peninsula and may require driving