About the role
How You'll Help Us Keep Climbing (Overview & Key Responsibilities) Join Delta Air Lines As a Reservations Intern And Help Shape The Future Of Customer Care. You’ll Work On High-impact Projects That Improve The Servicing Experiences For Millions Of Customers While Gaining Hands-on
Experience In Data Analytics, Process Improvement, Product Management, Or Statistical Modeling. While Interning In Reservations You’ll Gain Real-world experience at a Fortune 100 company
Experience presenting to an executive audience Mentorship and networking opportunities What is Reservations? Reservations serves as a key point of contact for our customers before, during, and after travel. This internship is a back-office role based at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing behind-the-scenes support that helps improve the experience of both Delta customers and the agents who serve them.
Job Summary The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to tasks such as: Resolving product and project issues and risks Performing extensive data collection and analysis Identifying process improvement opportunities These large, complex projects may involve highly confidential material and carry moderate financial risk.
The final project deliverable is a capstone presentation to division leaders highlighting lessons learned, impact made, and recommendations moving forward. What You Need To Succeed (Minimum Qualifications) Must be currently pursuing a bachelor’s degree Must not be enrolled in any classes, either remote or on-campus, during the duration of the program Must be able to work 16 consecutive weeks Must be able to come into Corporate Headquarters in Atlanta 4 times per week Must be a strong team player, detail-oriented, and able to perform well under pressure Must convey a professional image to all levels of associates Must be proficient in Microsoft Office applications, including Excel, Outlook, and PowerPoint Must be willing to travel as required Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What Will Give You a Competitive Edge (Preferred Qualifications)
Experience in a previous corporate environment in a part-time or full-time capacity Completion of 60+ course hours by the start of the internship Strong written and verbal communication skills Technical skills, with an emphasis on SQL and at least one programming language Business skills such as business modeling, project management, or competitive analysis Completion of or current enrollment in database, basic programming, or user interface courses Knowledge of data visualization tools such as Power BI or Tableau
Experience with simulation, modeling, and statistical analysis software Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.