Intern - Year Round (Desktop Support Services - Incident Management)

Our Enterprise Technology Services (ETS) intern program offers college students an opportunity to gain first-hand experience in the financial sector while assisting us in providing the high-quality support that our members deserve. Enrollment in an accredited university is required to be eligible for this position—the willingness to learn combined theoretical knowledge with hands-on experience while developing your professional skills.

\*\*\*A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

• Performs work in support of Desktop Support Services group - duties may vary depending on the assignment
• Applies knowledge gained from the degree program in day-to-day duties/responsibilities
• May receive guidance and direction from management and/or senior-level staff
• Leverage technical knowledge and skill
• Works within established standards, change control, policies, and procedures
• Provides exceptional customer service
• Performs other related duties as assigned

• Ability to diagnose and resolve hardware and software issues for end users

• Basic networking knowledge (IP, DNS)

• Basic cybersecurity knowledge (MFA, phishing)

• Ticketing system experience (ServiceNow)

• Excellent communication skills

• Excellent customer service skills

• Professional presence and maturity

• Detail-oriented

• Ability to work well with other team members

• Comfortable and adaptable in a fast-paced environment

• Ability to follow and adhere to standard operating procedures

Desired

• CompTIA A+ Certification

• Microsoft 365 Certified: Fundamentals Certification

• Experience using ConnectWise Remote Support Software

• Experience using CyberArk Workforce Password Management Software

• Experience troubleshooting Citrix VDIs

Hours:Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)

Location:820 Follin Lane, Vienna, VA 22180