Internal Review Specialist

The main role of an Internal Review Specialist is to understand and apply relevant laws, regulations, internal policies, or precedents to reach fair and equitable resolutions and conclusions. Internal Review Specialists build and maintain strong relationships internally and externally through meetings with all necessary parties to understand and outline the stated issues.

Primary Responsibilities:

Conduct review of student files according to regulations set forth by our accrediting agencies:

• Observe quarterly deadlines set by the Compliance Team.
• Participate in the planning, execution, and reporting of audits and special projects to deliver an integrated audit plan that aligns with the business objectives of the company.
• Help develop, communicate, and monitor adherence to department risk policies, procedures, and best practices.
• Support an environment of regulatory awareness and compliance.

Conduct review in accordance with policy standards:

• Knowledge of institutional policies and the procedures that follow.
• Comprehension of vital resources such as, but not limited to: Common Origination & Disbursements (COD), National Student Loan Data System (NSLDS), Information for Financial Aid Professionals (IFAP), Salesforce, Anthology, etc.
• Keep sensitive information safe and secure, such as employee quality assurance scores.

Conduct review of recorded student interactions in an effort to maintain accreditation standards:

• Ensure all Escoffier stakeholders are receiving and delivering the best service possible.
• Aid in identifying call trends (such as emotion, subject matter, professionalism, etc.).
• Aid in using call trends to help promote a high level of professionalism.

Requirements

• Associate's degree
• Experience working in proprietary higher education preferred, but not limited to
• Remote work experience preferred
• Experience in a post-secondary education environment preferred

Knowledge, Skills, and Abilities:

• Possess high ethical standards
• Must be able to adapt quickly and efficiently
• Conflict resolution
• Critical thinking and analytical skills
• Ability to analyze issues with a line of sight on policy and regulatory requirements
• Demonstrate the ability to work independently while maintaining excellent communication skills across all levels of the organization
• CampusNexus / CampusVue / Salesforce experience is a plus

Working Conditions:

This is a fully remote position that requires a dedicated, quiet, and distraction-free workspace with a reliable internet connection.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, and activities may change at any time with or without notice.