IS Services & Support Intern (or Co-Op)

Position Description: Assist in day-to-day activities within Information Services (IS) Services & Support discipline including supporting development and maintenance of information systems, analyzing data to improve workflows, and contributing to cybersecurity protocols. Assist with providing technical support to end-users by troubleshooting hardware, software, and network issues, developing end-user training materials, and collaborating with IS team members to ensure effective information sharing and system performance.

Essential Duties & Key Responsibilities:

• Depending on business need and location, this role will be supervised and assigned to work within Information Services Services & Support team at a department located at a main office or at an active construction project site.
• Assist Information Services (IS) Services & Support team with end-user support, troubleshooting, asset management, and hardware and software deployment.
• Take direction from supervisor and be receptive to learning about IS practices.
• Provide progress reports to supervisor as directed.
• Relate and apply knowledge acquired in academic setting to work activities.
• Maintain professional relationships with employees, customers, clients, and subcontractors.
• Participate in training, meetings, and orientation.
• Other activities, duties, and responsibilities as assigned. Based on the assignment, the following activities may be performed, and for Co-Ops in longer-term assignments may gain more in-depth experience and exposure:
• Assist with creating, updating statuses, and resolving support tickets, prioritizing requests (as directed), and providing timely response to end user inquiries.
• Assist with creating and updating documentation for IS inventory, project sites and systems, including user guides, troubleshooting steps and office and jobsite setup.
• Assist with imaging hardware, installing software and setting up jobsites.
• Assist with tracking and maintaining IS assets, such as hardware, software licenses, and network devices.
• Comprehend and follow IS Operations and Maintenance manual, and follow and comply with safety protocols and expectations, and wear appropriate PPE (Personal Protection Equipment) on construction work site as directed.
• Participate in testing and validating new software, updates or system configurations to ensure functionality and compatibility as directed.
• Prepare materials and assist with training sessions to help end users understand and use IS systems and applications.
• Assist and collaborate with teams on IS projects (e.g., system upgrades, migrations, new technology implementation) by performing assigned tasks and reporting progress.
• Assist with researching emerging technologies, software tools, or best practices to recommend improvements for IS Services & Support organization.