IT Support Analyst Intern

Job Title: IT Support Analyst (Helpdesk) Intern Job Type: Internship Status: Temporary Schedule: Monday–Friday | Full-Time, 40 Hours/Week During Summer Location: Maple Grove, MN Pay Rate: $22.00–$26.60/hour About Our Client Our client is a not-for-profit wholesale electric cooperative providing electricity to member-owner distribution cooperatives throughout Minnesota. The organization supports reliable electric service across the state through its generation and transmission operations and offers students the opportunity to gain hands-on experience working alongside professionals in the electric utility industry. Job Summary We are seeking an IT Support Analyst (Helpdesk) Intern to provide hands-on technical support while gaining experience in enterprise IT operations.

This position supports PC hardware refreshes, software installations, new-user computer setups, mobile devices, peripherals, and equipment checkout. The intern will respond to employee questions and support requests, troubleshoot hardware and software issues, perform root-cause analysis, and help identify effective solutions. This role also provides opportunities to recommend improvements to device selection, management tools, and overall IT performance while delivering responsive, customer-focused support to users at all levels of the organization.

Key Responsibilities Provide desktop PC support, including hardware and software installation, use, maintenance, and administration. Resolve user questions regarding hardware, software, and applications while following established service ticket procedures. Troubleshoot hardware and software issues and escalate concerns within IT when additional support is needed.

Partner with other IT staff on daily support activities, software and hardware upgrades, and new-user computer setups. Support PC imaging and computer swaps during the summer equipment refresh. Support mobile devices, peripherals, and equipment checkout.

Coordinate small IT projects of limited scope and complexity. Participate in larger IT projects while supporting established schedules and budgets. Provide prompt, professional, and customer-focused technical support to employees throughout the organization.

Qualifications Must be enrolled in a college program in computer science, information systems, or a related field. General knowledge of computer systems, hardware, and software applications. General understanding of basic computer networking principles and designs.

Experience installing, administering, or maintaining Microsoft Office applications, desktop operating systems, PCs, adapter cards, modems, or related technology preferred. Ability to manage multiple tasks and recognize when escalation is necessary to complete assignments. Ability to communicate effectively with both technical and non-technical personnel at all levels.

Strong analytical, interpretive, interpersonal, and problem-solving skills. Prior work experience is not required. You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future.

This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas. Working Conditions Majority of work is performed in a professional office environment, with occasional visits to plant locations. Plant conditions may include exposure to noise, vibration, dirt, and dust.

Extended periods of sitting, keyboard and mouse use, and viewing a computer monitor may be required. Occasional lifting of computer equipment weighing approximately 40 lbs may be required. May require working under or around office furniture and plant equipment.

Required to wear personal protective equipment as needed. Some travel to support remote sites may be required. Must be able to perform the essential functions of the position.

Internship Schedule Full-time, 40 hours per week during the summer. Full-time hours during academic breaks may be available. Part-time hours of 10+ hours per week during the academic year.

Continuation in the internship program is based on performance and business needs.

Benefits & Perks Competitive pay Paid time off and holiday pay (where eligible) Optional medical, dental, and vision insurance, plus additional voluntary benefits 401(k) retirement savings plan Employee referral bonus program Employee appreciation events, giveaways, and recognition throughout the year Dedicated support from our recruiting team—we're committed to helping you succeed every step of the way #GRE