IT Support Specialist

Job Summary:

The IT Support Specialist will provide technical assistance with computer hardware and software and use technical tools and products to support GGC IT operations.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Provide support for users and resolve helpdesk tickets
• Install new hardware and software and maintain existing components
• Troubleshoot and resolve issues with user devices and peripheral equipment
• Review manufacturers’ specifications on connections and methods to locate problems
• Perform software installations and updates
• Document new processes and essential procedures
• Perform other related duties as assigned
• Work independently or in a team environment
• Travel to satellite offices within South Carolina
• Manage Video Conferencing (Zoom, Teams, Codecs)

Required Skills/Abilities:

• Good understanding of helpdesk ticketing and user support
• Good verbal and written communication skills
• Good interpersonal skills
• Basic understanding of networking concepts (routing, switching, VLANs, wireless); Network+ certification preferred
• Familiar with security concepts and exploits (phishing, antivirus, malware, encryption); Security+ certification preferred
• Familiar with printers and print services
• Familiar with Microsoft Office and O365
• Familiar with computer hardware components and peripherals (hard drives, memory, power supplies, CPUs, video cards, PCI slots, system boards)
• Knowledge of Desktop Windows operating systems
• Understanding of safety as it relates to computer repair

Education and Experience:

• Associate’s degree in a computer-related field, or certifications [Network+, Security+] and one year of experience in the IT field are acceptable.
• Bachelor’s degree in an IT-related field preferred.

Physical Requirements:

• Must be comfortable with climbing a ladder.
• Must be able to lift a minimum of 25 pounds.
• Must be comfortable with standing for extended periods.

Please include a cover letter when applying.