Listings Support Specialist

We are looking for a highly motivated, hands-on Listings Support Specialist to join the MIAX Listings Operations Team. This person must demonstrate the ability to proactively participate in the Listings process within the exchange rules and trading environment. Candidate will be required to develop a deep understanding of the Options Listing Procedures Plan for all MIAX options, equities and futures exchanges.

The Listings team is responsible for all front-line customer support for all MIAX Listings options, equities and futures exchanges. It is critical that the applicant possesses meticulous attention to detail. Listings Operations is also responsible for all Listings related client interface protocols.

Candidate will be responsible for ongoing data gathering, analysis and reporting, and day-to-day monitoring and implementation of Exchange business strategy.

This position also participates in a rotation that covers MIAX options exchanges early and late shifts and Pearl Equites Listings late hour support. Rotations between a regular hour shift, 6:00 a.m. shift and 2:00 p.m. shift will be required.

Main responsibilities include:

• Interacting directly with member Firm’s trading desks to provide all Listings support.
• Maintaining and completing all daily Listings Exchange Operations.
• Communicating status efficiently and ensuring the team is on track for all Listings related manual testing.
• Providing timely resolution of technical and user specific Listings issues and requests.
• Engaging in continuous process evaluation and improvement.
• Assisting Department Manager with Industry-based calls.
• Maintaining knowledge of Industry trends and their impact on Listings support.
• Troubleshooting technical and functional Listings issues based on exchange Rules and system design.
• Involved in process of adding new underlying listings on Exchange and managing day-to-day strike management process, including confirming that all aspects of listings policies and procedures are followed.
• Certify new underlying listings.
• Notify OCC of listings changes.
• Create Member notifications relating to listings.
• Addition/Deletion of individual option series.
• Update Exchange’s securities database to reflect all changes.
• Assists Trading Operations team on an as-needed basis as a domain expert providing research and support.
• Maintain list of Qualified Exchange Members across asset classes and their assigned symbols.

Organizational Structure:

The Listings Support Specialist will report directly to the Senior Vice President of Trading Operations and Listings.

Qualifications:

• Must have the capacity to thoroughly understand the Listings process and best practices.
• Strong team based and customer facing verbal and written communication skills are a must.
• Effective analytical and problem-solving skills.
• Required to be a self-motivated, patient, dynamic, organized and responsible team player.
• Function at a high level and prioritize critical tasks in a dynamically changing environment.
• Possess a strong sense of ownership and responsibility.

Education and Experience:

• Bachelor's degree or equivalent
• Proficient in Microsoft Excel.
• Knowledge/prior use of JIRA tracking software is a plus.
• Options and/or equities Industry background is a plus.

The anticipated annualized base pay range for this position is $70,000 - $85,000. Actual initial base salary will be determined based on factors that may include qualifications, experience, and/or geography.

If you are interested in applying for a position, please send your resume, cover letter and salary requirements to hr@miaxglobal.com.

Miami International Holdings, Inc. (MIH) is an equal employment opportunity employer. MIH adheres to a policy of making employment decisions without regard to race, color, religion, gender, national origin, age, disability, veteran or other legally protected status. Your opportunity for employment with MIH depends solely upon your qualifications.