Northeast High School Intern - Operations

Project Work: Analyzing Call and Chat Data Objective Analyze calls and chats to identify the most common reasons for customer contact. Tasks Listen to calls and review chats to determine the primary reason for contact. Gather and document the top reasons for calls and chats.

Review the current call-type options to determine whether any should be added or removed for greater accuracy. Discuss possible changes that could reduce the number of contacts. Expected Outcome Assist the Specialty Department in creating a more efficient process and recommend changes that may reduce contact volume through AI, self-service, or other solutions.

Position Type/Expected Hours Three hours per week Flexible schedule to accommodate the intern’s class schedule Skills And

Experience Proficiency in Microsoft Outlook, Word, and Excel is helpful. Strong communication and collaboration skills. Analytical skills to interpret data and develop meaningful reports.