Operations Systems Specialist 1

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination. The Operations Systems Specialist 1 will apply entry-level outage management system principles in a 24/7 operation responsible for learning the management, design, specifications, installation, configuration, troubleshooting and support of the Outage Management System (OMS) and Distribution Management System (DMS) applications, hardware and operating systems for MLGW’s Electric System.

ESSENTIAL DUTIES: Provide entry-level support of the Outage Management System (OMS) and Distribution Management System (DMS) for electric utility services including analysis, coding, maintenance and troubleshooting. This may include any technologies and/or applications that interact with the OMS/DMS (e.g., AMI, ESRI). Specify, design, code, test, integrate and document software change requests and internal user requests for the OMS system applications which include problem solving, continuous improvement and standardization efforts for OMS related work processes.

Utilize OMS system tools to supply the System Operators and internal users with customer information and data needed to perform their work functions which includes working with other areas to interface to other MLGW systems that are needed for internal/external customer support and information sharing. Apply technical knowledge to properly design, develop, implement and configure the OMS system and make recommendations to management as necessary. Develop an understanding of storm processes, crew management and how it relates to the outage management system.

Support and configuration of the OMS/DMS system databases and GIS mapping application; front line desktop support of Windows and Linux workstation and operating systems, hardware and peripherals. Recommend, develop and implement special features, modifications, improvements and enhancements to OMS/DMS; develop knowledge and understanding of the NERC standards related to electric infrastructure and cyber security to provide support to System Operations and aid in process improvements for ensuring MLGW’s compliance. Assist with the tuning of the system and daily evaluations of the operating system(s) and hardware for the OMS/DMS system equipment and software in order to maintain system integrity, operational reliability and system reliability; backup and storage of OMS/DMS information and historical data; and test vendor software changes and releases to the OMS/DMS system.

Perform other duties as directed.