Product Success Intern
Anytown, PA, US, 19605
Anytown, ID, US, 83816
Anyown, UT, US, 84123
Anytown, FL, US, 33805
Anytown, DC, US, 20001
Anytown, TX, US, 75006
Anytown, CA, US, 91710
Anytown, NY, US, 13057
Anytown, MN, US, 55177
Anytown, VA, US, 20120
Anytown, NH, US, 03031
Anytown, KS, US, 64030
Anytown, OH, US, 43127
Anytown, AL, US, 35005
Anytown, WV, US, 24701
Anytown, GA, US, 30093
Anytown, AR, US, 71630
Anytown, WI, US, 53001
Anytown, AZ, US, 85001
Anytown, PA, US, 19610
Anytown, NV, US, 89012
Anytown, RI, US, 02801
Anytown, MS, US, 38601
Anytown, VT, US, 05001
Anytown, SC, US, 29154
Anytown, NE, US, 68104
Anytown, WA, US, 98390
Anytown, IN, US, 46001
Anytown, MO, US, 64120
Anytown, IL, US, 60446
Anytown, LA, US, 70032
Anytown, SD, US, 57001
Anytown, NC, US, 27609
Anytown, NJ, US, 07005
Anytown, ND, US, 58001
Anytown, WY, US, 82001
Anytown, MD, US, 21061
Anytown, CT, US, 06101
Anytown, IA, US, 50001
Anytown, MI, US, 48377
Anytown, HI, US, 96704
Anytown, OK, US, 73008
Anytown, CO, US, 80503
Anytown, OR, US, 97202
Anytown, TN, US, 37363
AnyTown, WA, US, 98225
Anytown, MT, US, 59001
Anytown, KY, US, 40018
Anytown, DE, US, 19707
Anytown, NM, US, 87102
Anytown, MA, US, 01001
Anytown, ME, US, 04098$20–$24 per hour
- Paid
- Summer 2027
- Remote
- Full-time
Listing details
- Last verified Oct 21
About the job
What We’re Offering
- Medical, dental, and vision insurance
- Paid holidays
- Culture: We value and strive for excellence in all that we do through innovative technology and by creating long-lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork and engagement and enhance our employees’ skills and competencies through appropriate training.
Compensation Range: $20.00/hr - $24.00/hr
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Location: Remote - USA Duration: May/June 2027 – August 2027 (Summer Internship)
Job Purpose
The Product Success Intern will help improve employee and customer experience and drive adoption of EnerSys digital solutions, including customer portals and connected products. The ideal candidate is curious, analytical, customer-focused, and passionate about understanding what makes customers successful.
Essential Duties and Responsibilities
- Support customer adoption and engagement initiatives for customer-facing digital platforms and portals.
- Help develop and improve processes for collecting customer feedback across the customer journey.
- Assist with Voice of Customer (VOC) programs, surveys, interviews, and customer research activities.
- Participate in customer interviews and help document insights from different customer personas, including executives, operations leaders, fleet managers, technicians, and end users.
- Analyze portal usage data, customer behavior, and engagement trends to identify opportunities for improvement.
- Evaluate how customers interact with digital solutions and recommend ways to improve usability, adoption, and customer value.
- Challenge existing processes by identifying gaps, friction points, and areas where the customer experience can be improved.
- Research customer success strategies used by leading SaaS and technology companies and provide recommendations that can be applied within EnerSys.
- Assist with customer onboarding materials, training resources, knowledge base content, and customer communications.
- Help establish scalable methods for gathering feedback as customer portal adoption continues to grow.
- Support the development of customer success metrics, dashboards, and adoption reporting.
Qualifications
- Currently pursuing a Bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or a related field.
- Strong communication and interpersonal skills.
- Analytical mindset with an interest in understanding customer behavior and business processes.
- Comfortable conducting interviews, gathering feedback, and presenting findings.
- Proficient in Microsoft Office applications, including Excel and PowerPoint.
- Interest in customer success, digital products, SaaS applications, user experience, or product management.
Desired Skills
- Strong curiosity and willingness to question existing processes.
- Ability to synthesize customer feedback into actionable recommendations.
- Excellent listening, organization, and problem-solving skills.
- Experience with survey tools, analytics platforms, CRM systems, or reporting tools is a plus.
- Interest in Voice of Customer programs, user research, and customer journey mapping.