Listing details
- Posted Oct 14
- Last verified Oct 18
About the job
Required Education
- Bachelor’s degree
Required Experience
- Experience providing program administration and operational support.
- Experience handling customer inquiries and supporting customer enrollment processes.
- Experience maintaining program databases, records, and documentation.
Preferred Experience
- Experience supporting utility programs, energy programs, or customer incentive programs.
- Experience coordinating with IT teams to resolve system issues.
- Experience supporting program reporting and process documentation.
Required Skills
- Customer service and communication
- Program administration and coordination
- Database management and data accuracy
- Documentation and recordkeeping
- Issue identification and incident ticket preparation
- Reporting and organizational skills
Preferred Skills
- Knowledge of Demand Response programs.
- Familiarity with IT ticketing systems and issue tracking.
- Ability to coordinate with program participants, aggregators, and cross-functional teams.
Key Responsibilities
- Support the day-to-day administration of clients’ Demand Response programs.
- Serve as a primary point of contact for program participants and respond to customer inquiries.
- Provide administrative support to participating aggregators throughout the customer enrollment process.
- Identify and document system issues, prepare detailed incident tickets, and coordinate with IT teams for timely resolution.
- Maintain current program procedures and documentation.
- Support program reporting activities.
- Ensure the accuracy and integrity of program databases and records.