About the role
Program Evaluation & Quality Manager (Data Analytics & Apricot Administrator)
North Charleston, SC | Full-Time
Help Us Measure What Matters Most
Every child deserves the opportunity to thrive. At Landmarks for Families, we believe improving lives begins with understanding our impact. We're seeking a Program Evaluation & Quality Manager who is passionate about using data, technology, continuous quality improvement, and innovation to strengthen services for children and families.
This role goes beyond reporting. You'll help shape how our organization measures success, demonstrate impact to funders, improve programs, and support strategic decision-making through meaningful data. From administering Bonterra's Apricot to building dashboards and responsibly leveraging AI, your work will directly influence our mission.
About Landmarks for Families
Landmarks for Families is a mission-driven nonprofit dedicated to cultivating thriving children and families. Through prevention, family preservation, residential care, behavioral health, reunification, and independent living services, we help children and families build brighter futures. Every dashboard represents lives impacted, and every improvement helps strengthen outcomes.
What You'll Do
- Design program evaluation frameworks, KPIs, logic models, outcome measures, and performance dashboards.
- Administer and optimize the Apricot by Bonterra database, including forms, workflows, reporting, dashboards, and data quality.
- Analyze organizational performance and translate data into actionable recommendations.
- Lead Continuous Quality Improvement (CQI) initiatives through audits, trend analysis, and performance reviews.
- Support accreditation, compliance, grant reporting, and organizational learning.
- Partner with leadership to improve programs through evidence-informed decision-making.
- Identify opportunities to leverage AI and automation responsibly to improve reporting, documentation, workflows, and organizational efficiency.
Qualifications
- Bachelor's degree in Data Analytics, Program Evaluation, Public Administration, Public Health, Human Services, Business Analytics, MIS, Statistics, Psychology, Sociology, or a related field.
- Three or more years of experience in program evaluation, data analytics, quality improvement, research, or nonprofit performance management.
- Experience administering Apricot by Bonterra or a comparable client information system strongly preferred.
- Experience developing dashboards, KPIs, outcome measures, and executive reporting.
- Advanced Microsoft Excel skills; Power BI or other visualization tools are a plus.
- Experience using AI tools to improve reporting, analysis, productivity, and organizational effectiveness.
Why This Role Is Different
This is more than a reporting position. You'll build systems that help an organization understand its impact, strengthen programs, and improve the lives of children and families. Your work will influence strategic decisions, demonstrate accountability to funders, support accreditation, and drive continuous improvement.
- Build and enhance an organization-wide performance measurement system.
- Transform data into meaningful insights that influence decision-making.
- Help shape the future of quality improvement and organizational learning.
- Leverage emerging technologies, including AI and automation, to improve efficiency and impact.
- Work alongside passionate professionals committed to strengthening children, families, and communities.
You'll Thrive Here If You...
- Love turning information into insight.
- Enjoy solving organizational challenges.
- Communicate technical information clearly.
- Build collaborative relationships across departments.
- Are excited about AI, automation, and innovation.
- Believe data should improve people's lives.
Compensation & Benefits
Hiring Range: $65,000–$73,000, commensurate with experience, plus a competitive benefits package and professional development opportunities.
Apply Today
If you're passionate about program evaluation, data analytics, quality improvement, and technology that strengthens mission-driven organizations, we'd love to hear from you.