Rep., Centralized Resident Services ($27.45)

Position Summary:

The Representative, Centralized Resident Services, is responsible for providing administrative and customer service support to residents and on-site teams throughout the resident life cycle.

Key Responsibilities:

• Coordinate debt recovery efforts with current and former residents. Contact residents regarding outstanding balances, review payment options, establish and track payment plans prior to escalation to third-party collections.
• Review and process resident account payments accurately and resolve ledger discrepancies.
• Address resident inquiries via phone and email. Provide exceptional customer service in all resident interactions by promptly addressing concerns, identifying resolutions, and providing next steps.
• Complete resident account adjustments to ensure resident ledgers, renewals, and account details are recorded accurately in the appropriate operating platform.
• Manage the eviction process from initiation of eligible resident accounts through money judgment. Maintain communication with legal counsel to track eviction statuses and provide updates to the on-site teams as needed.
• Coordinate with residents to ensure compliant renter’s insurance policies.

Additional Skills:

• Strong organizational skills and attention to detail.
• Excellent written and oral communication and interpersonal skills.

Preferred Education:

• High School Diploma or GED (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 0 - 2 years