RISE Technical Support Staff I

Summary: The AAMU-RISE enterprise supports multiple contract customers for Alabama A&M University. RISE performs on a variety of projects and tasks across the government and industrial arena. Multiple full-time positions are available for technical support on these initiatives. Pay varies depending on the candidate grade/tier, and by the applicable task order.Essential Duties and Responsibilities: The successful candidate will be expected to perform per the customer specification either onsite at AAMU, or at the customer facilities, as determined by the task.

• Investigate and resolve technical issues per customer requirements.- Provide technical assistance and support as required.- Troubleshoot existing systems, and perform upgrades; based on customer needs.- Ability to prioritize activities and document process as necessary.- Ability to execute assigned tasks and procedures.- Some creativity and latitude are expected.- Typically reports to a project leader or engineer.- Relies on experience and judgment to plan and accomplish goals.- Ability to multitask.

Minimum Position Requirements (including certifications, licenses, etc.):

• 2-year degree or equivalent credentials, and any other educational requirements necessary to satisfy customer specifications.- 0-5 years of experience, or as appropriate for the position

Knowledge, Skills, and Abilities:

• Ability to perform tasks per customer requirements.- General knowledge of a wide range of computer systems software, applications, hardware, and communications.- Ability to simultaneously coordinate and complete multiple projects.- Advanced troubleshooting techniques.- Maintains records of completed tasks.- Ability to communicate verbally and in writing.