River Experience Crew

River Experience Crew

Responsibilities:

• Be the First Point of Contact – Answer phone calls, respond to guest inquiries, and help guests with booking their river adventure.
• Manage Reservations – Enter guests details into the booking system and ensure all paperwork is completed correctly.
• Handle Payments with Confidence – Process cash and credit card transactions efficiently.
• Keep Guests Informed & Safe – Clearly explain policies, procedures, and safety guidelines to all guests.
• Promote the Adventure – Assist in distributing marketing materials and sharing upcoming events with guests.
• Create a Positive Experience – Maintain a clean and welcoming work environment while keeping a professional and friendly attitude.
• Ensure Safety & Fun – Help oversee guests safety and support a smooth paddling experience.

Requirements:

• Outdoor Enthusiast – Comfortable working outside in various weather conditions (sunshine, clouds or rain).
• Strong Communicator – Able to clearly and confidently interact with guests of all backgrounds and teammates.
• Customer Service Mindset – Friendly, patient, and ready to help guests have an unforgettable experience.
• Attention to Detail – Accurately enter bookings, process payments, and ensure paperwork is completed properly.
• Paddling Experience Preferred – Familiarity with kayaking or canoeing helps in effectively communicating river conditions, safety guidelines, and trip details to customers. If you're new to paddling, we'll provide training!
• Flexible Availability – Able to work early mornings, evenings, weekends, and holidays as needed.

All positions will be seasonal with a variable schedule (we try to be as flexible as possible) starting in April through September or October (depending on weather).