SAP Business Network Intern - Solution Support Associate

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Launch Your Career with SAP

The SAP Internship Experience Program (iXp) is SAP's global, paid internship designed to help ambitious students turn potential into purpose. You won't just observe—you'll contribute to real projects, collaborate with global teams, and build skills that last far beyond graduation.

Why SAP iXp?

• Global Collaboration: Work alongside mentors and team members across the world while building a powerful professional network.
• Hands-On Experience: Own meaningful, project-based work that builds technical, business, and customer-facing skills.
• Career Visibility: Gain exposure to SAP leaders and unlock future career opportunities within a world-leading tech company.

About the Role

As a Solution Support Associate Intern, you'll be the frontline voice of SAP Business network, helping customers navigate one of the world's largest B2B marketplaces. You'll combine technical curiosity, problem-solving, and communication skills to deliver solutions that create real business impact.

You'll collaborate globally, troubleshoot challenges, and help customers maximize the value of SAP Business Network solutions, making you a key player in delivering exceptional customer experiences.

What You'll Do

• Provide real-time support via chat, phone, and webform for SAP Business Network applications
• Resolve customer issues efficiently targeting 80% resolution without escalation
• Deliver timely, high-quality responses aligned with service level goals
• Document and manage customer cases using CRM tools with precision and accountability
• Collaborate with internal teams to drive seamless customer solutions
• Represent SAP Business Network with professionalism, positivity, and expertise
• Continuously meet or exceed performance metrics and customer satisfaction standards

*This is not a development/coding role*

What You Bring

*Minimum Qualifications*

• Currently pursuing or recently completing a Bachelor's degree (or equivalent technical program)

*Preferred Qualifications*

• Strong technical aptitude (software, hardware, internet tools)
• Previous experience in customer service, IT support, or troubleshooting
• Excellent communication skills—clear, confident, and customer-focused
• Ability to think critically and solve problems under pressure
• Adaptability when working with users of varying technical skill levels
• Team-oriented mindset with strong interpersonal skills
• Exposure to global or multicultural environments is a plus
• Additional language skills are highly valued

Why This Role Stands Out for Students

This isn't just an internship, it's a launchpad into tech support and customer success careers. You'll graduate with:

• Real enterprise software experience (SAP Ariba)
• Cross-functional collaboration skills
• A strong professional network
• A recognized global brand on your résumé