Senior Employee Housing Coordinator

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job summary:

The Sr. Housing Coordinator is a key member of the Employee Housing team, supporting a range of tasks and initiatives that contribute to a positive and effective housing experience for employee residents. In partnership with leadership, this position helps carry out strategies that align with business needs while fostering a safe, inclusive, and welcoming living environment.

The role blends people-focused support with operational responsibilities, contributing to both the day-to-day resident experience and broader team priorities. This includes delivering strong customer service, supporting housing-related processes, and helping create an engaging and community-oriented environment.

This individual serves as a resource and partner to residents and stakeholders, working collaboratively across teams to support evolving workforce housing needs. Success in this role requires adaptability, strong organizational skills, and a commitment to providing a high-quality experience in a fast-paced setting.

Responsibilities and focus areas may shift throughout the year based on seasonal demands and business priorities.

Resident Experience & Community Engagement:

• Create a welcoming and supportive environment for residents by delivering exceptional customer service
• Support initiatives that enhance the overall resident experience and foster a safe, inclusive, and welcoming housing environment
• Support resident-facing programs, communications, and engagement opportunities
• Serve as a resource for residents, addressing questions, concerns, and requests with a focus on timely resolution and strong customer service
• Help residents navigate transitions and offer resources around mental/physical wellness
• Assist with conflict resolution and help foster a respectful, community-oriented living environment

Housing Operations & Administration:

• Maintain accurate documentation and support compliance with housing policies, procedures, and regulatory requirements
• Assist with reporting, tracking, and continuous improvement of housing processes and initiatives
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Ensure compliance with housing policies, including Assistance Animal processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.

Property & Facilities Support:

• Conduct regular inspections, post property notices, and provide on-site support to address unit, building, and facility needs
• Partner with internal teams and/or third-party vendors to address maintenance, safety, and operational needs across housing properties

Collaboration & Support Services:

• Collaborate with internal partners and external resources to support residents and respond to evolving needs
• Support emergency response protocols and help connect residents with appropriate resources when needed
• Provide cross-functional support to housing operations as needed based on seasonality and business demand

General Responsibilities:

• Complete additional responsibilities and special projects as assigned

Job Requirements:

• High School Diploma, some college coursework or college degree preferred
• 1+ years' experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
• 1+ years' experience managing and maintaining data with a strong focus on accuracy and organization.
• Ability to handle confidential information with discretion and in compliance with data protection regulations
• Experience with conflict resolution preferred
• Valid Driver's license
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software programs experience preferred.
• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
• Spanish preferable (US) / French preferable (Canada) (East- Portuguese preferable)
• Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality
• Interpersonal skills
• Strong Communication skills
• Problem-solving skills
• Effective time management
• Conflict resolution
• Adaptability
• Strong c