Listing details
- Last verified Oct 29
About the job
Job Summary
Storage & Backup Engineer (Fresher / L1) We are looking for enthusiastic fresh graduates or early career professionals who want to build a career in IT Infrastructure with a focus on Storage, Backup, and Data Center Operations. The role provides hands-on exposure to enterprise environments while working closely with senior engineers following ITIL processes and best practices.
Key Responsibilities
- Follow quality standards, regulatory requirements, and company policies in all assigned tasks.
- Support IT Infrastructure operations using ITIL processes (Incident, Service Request, Change, Problem) under supervision.
- Assist in handling incidents, service requests, and changes, adhering to defined processes and SLAs.
- Support Major Incident activities by assisting senior engineers with diagnostics and documentation.
- Ensure a positive customer experience through timely response, quality execution, and clear communication.
- Assist in building and maintaining test / lab environments for validation and learning.
- Participate in testing, audits, and process reviews as required.
- Support project deliverables by executing assigned tasks within defined timelines and quality standards.
- Assist with day to day infrastructure operations across compute, network, and basic storage environments.
- Maintain operational documentation and update SOPs / runbooks where required.
Skill Requirements
- Basic understanding of hardware and data center components:
- Compute servers
- Network devices
- Storage systems (fundamental level)
- Foundational knowledge of Ethernet and TCP/IP networking:
- IP addressing
- VLAN basics
- Switch fundamentals
- Awareness of storage concepts and protocols:
- iSCSI
- NFS
- SMB (conceptual understanding)
- Storage & Backup Exposure
- Basic understanding of Block, File (NAS), and Object storage concepts.
- Awareness of enterprise storage platforms (NetApp, Dell EMC, HPE – exposure level).
- Basic knowledge of backup and restore concepts and disaster recovery fundamentals.
- Understanding of performance, availability, and capacity monitoring concepts.
- Automation & Tools
- Introductory exposure to scripting or automation (Python or PowerShell – basic level).
- Awareness of monitoring tools and alerting concepts.
- Basic working knowledge of ticketing tools such as ServiceNow or Remedy (or equivalent).