Service Center Engineer

Essential Responsibilities:

• Implement customer's requirements for the repair, modification, or upgrade of customer's equipment
• Evaluate the condition of equipment and determine which components are re-usable, repairable or must be replaced
• Define the scope of work needed to return equipment back to full working condition
• Perform failure analysis and create technical reports for customers
• Measure and reverse engineer non-Philadelphia Gear components
• Provide calculations for manufacture of new gears or repair of existing gears
• Design, specify, and create detail drawings of components and assemblies
• Create bills of material for new and repair orders
• Build job travelers that lay out the order of operations and describe the work needed to carry out the repairs or modifications of gears, components, and equipment
• Assist in technical training of shop personnel
• Provide technical support to suppliers, customers, field service, and customer service
• Support quality assurance activities such as identifying and documenting nonconforming material, reviewing supplier quality documentation, and supporting calibration activities
• Help maintain and support site quality management system including ISO certification
• Help maintain & support our ISO certification and quality system.

Technical/ Functional Skills:

• Proficiency with SolidWorks 3D drawing software preferred, or other similar CAD design software
• Ability to multi-task, set priorities and meet deadlines with a high degree of accuracy and organization
• Proficiency in Microsoft Office Software
• Ability to interact with all levels of customers and internal support teams
• Strong written and verbal communication skills

Basic Qualifications:

• Bachelor’s degree in mechanical engineering required
• Minimum of 2 years' experience in design of mechanical drives; co-op and internship experience accepted
• US citizenship required or otherwise legally authorized to work in an ITAR-regulated environment.