Service Technician- Phone Support

Company Overview

Vanair®, a Lincoln Electric company, has been an industry leader since 1972, working to bring our customers the very best in Mobile Power Solutions®. Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxyfuel cutting equipment, and has a leading global position in brazing and soldering alloys. We are recognized as the Welding Expert™, which advance customers’ fabrication capabilities to help them build a better world.

If you like being challenged, want to be a part of something special, and desire being part of an exciting team that is always striving to be at the forefront of our industry, then we’re looking for you – a driven and motivated new team member.

We are currently seeking to hire a PHONE SERVICE TECHNICIAN at our location in Michigan City, Indiana.

Job Summary

As a member of the Service team, the Phone Service Technician will provide customer technical phone support for the Vanair product line.

Primary Duties and Responsibilities

• Provide technical product phone support for our customers
• Maintain accurate records of service cases and troubleshooting steps taken by entering them into the computer
• Work with the Warranty Administrator when warranty parts are needed to ensure timely repairs are held to a schedule
• Willing to be cross-trained for repairing and reconditioning Vanair products in-house

Job Qualifications and Skills

• High School Diploma required; Trade School within mechanical, electrical or automotive preferred.
• 1+ year of personal or professional mechanical troubleshooting experience preferred.
• Electrical aptitude (12V and 120V) for machinery and mechanical devices, preferred.
• Previous phone support experience preferred.
• Experience using SalesForce or similar CRM, preferred.
• Self-starter, organized and punctual.
• MS Office experience .
• Excellent communication skills.
• Must be able to work in a high-stress environment, operate as a team, and interface with other departments.
• Must be able to work in a safe manner with no supervision.
• Must be a U.S. Citizen or Permanent Resident

Great Work Environment

• Pleasant, clean, well-lighted environment.
• Family-oriented.
• First-of-the-month Friday company-supplied lunches.
• Company Parties including: Christmas Party, Santa for the Kids, Summer Family Picnic, and more!
• Local charity events.