Software Engineering Intern – Self-Service Directory Diagnostics

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.

Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll doThis intern will be a member of the Platform Directory team within B21, helping tenant administrators quickly understand and repair common directory issues (conflicting identities, disabled users in critical groups, stale memberships, misconfigured SCIM mappings, and more).

Working closely with UX and partner engineering teams, the intern will build a lightweight diagnostics panel that surfaces actionable checks and suggested fixes, shifting routine debugging from engineering/support to admin self-service and improving customer satisfaction. This is an internship role for 7 months of duration. This position is an individual contributor role reporting to the Sr.

Manager, Engineering. ResponsibilityContribute to the design and implementation of a self-service diagnostics panel for org/tenant admins, focusing on clear checks, remediation suggestions, and a safe, auditable experienceImplement well-scoped directory features with strong attention to quality, including unit, integration, and functional tests alongside feature developmentUse existing metrics, logs, and telemetry to understand system behavior; with guidance from senior engineers, diagnose directory issues across distributed services such as Directory Service, SCIM integrations, and admin UX flowsImprove observability for directory health signals (e.g., drift between IdP and Docusign, conflicting identities, stale groups) by enhancing metrics, logging, and dashboardsInterpret product requirements and contribute to technical design docs for diagnostics workflows and directory-related features, applying solid knowledge of algorithms, data structures, APIs, and resource managementCollaborate closely with Directory, UX, and support partners to ensure diagnostics flows are usable, reliable, and aligned with customer needsCommunicate progress, blockers, and design decisions clearly in both written and verbal form; participate in sprint rituals, demos, and design reviews, and know when to ask for help or escalate issues appropriately Job DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.

Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bringBasicCurrently enrolled in a Bachelor's degree program (e.g., Computer Science, Computer Engineering, Information Systems, or related field), with an expected graduation date within the standard Docusign intern program windowGraduating December 2027, May/June 2028Experience in at least one general-purpose programming language such as Python, Java, C#, or GoExperience in at least one front-end or web technology such as JavaScript, TypeScript, or ReactExperience with core computer science fundamentals: data structures, algorithms, operating systems, and networkingPreferredPursuing a B.S. in Computer Science, Computer Engineering, Information Systems, or a related technical fieldInterest in identity, directory systems, and admin/operational toolingExposure to distributed systems concepts, RESTful APIs, or microservices-based architecturesFamiliarity with telemetry/observability tools (metrics, logs, dashboards) and a data-driven approach to debuggingExperience with collaborative software development practices (code reviews, version control, documentation)Excellent communication and collaboration skills, with the ability to work effectively in a hybrid environmentStrong problem-solving skills and the ability to learn new technologies quickly Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations: Washington: $34/hour - $38/hour Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health

Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try