Spring 2027 Student Internship - Social Services

Position Summary/Details:

The Social Services Student performs a wide variety of administrative and supportive tasks. This position also supports the social service functions including Medical Watch (customers on medically essential equipment); the Share Program (in-house donation program to assist customers in need) and the Senior Care Program (income-eligible assistance program for Seniors).

Accountabilities:

• Process Medical Watch Re-Certification Requests
• Monitor Medical Watch and Customer Assistance Voice Mailboxes
• Monitor and process Promise to Pay requests from Social Service Agencies via Right Fax
• Medical Watch Tracking – track all incoming and outgoing Medical Watch requests
• Returned Mail – review and document applicable accounts
• Assist with answering calls from the Agency Queue
• Support Customer Assistance Advisors with Special Projects
• Support with off-site Outreach activities as needed

Location of Position: Brandon, FL.

Working Conditions: Mostly in a normal office environment, a successful candidate may be asked to participate in Outreach activities.

Preferred Availability: Part – Time (30 – 40 hours)

QUALIFICATIONS:

Education:

The successful applicant should be enrolled in an accredited university as a college undergraduate or a graduate level post-secondary educational program in a related discipline for the first semester the student joins the program.

Co-Op Requirements:

*To qualify as a co-op student, enrollment in the university’s co-op program (proof of enrollment required); if not eligible for co-op program (or program unavailable), the student will be considered an intern.*

Currently pursuing any of the below Degrees:

• Social Work
• Psychology
• Public Administration & Policy
• Business Administration
• Finance

Preferred Discipline: Social Work

Knowledge, Skills, and Abilities:

• Microsoft Suite – intermediate to advanced (Word, Excel, PowerPoint, TEAMs)
• Must have strong interpersonal skills and the ability to act in a professional and considerate manner with the ability to honor and maintain confidentiality.
• Be able to express empathy, interest and caring and have great listening skills and be able to use appropriate tone and pitch to create sincerity.

Emera Leadership Competencies:

• Builds Strong, Collaborative Relationships
• Cultivates Innovation and Embraces Change
• Drives Operational Excellence for Customers
• Speaks Up on Safety, Health, and the Environment
• Takes Ownership & Acts with Integrity
• Thinks Strategically & Exercises Sound Judgment

*A pre-employment drug screening, physical exam, as well as a background check (including employment, criminal, and motor vehicle) will also be conducted as part of the pre-employment screening.*

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!