STAFF ASSISTANT

The incumbent is assigned to the state of Florida, VA Regional Office, Bay Pines, Florida Department of Veterans’ Affairs, Bureau of Claims Services. The primary responsibility of the incumbent in this position is to perform administrative and professional administrative duties in support of the Bureau, as follows:

Use standard office computer for word processing, data entry, and data retrieval from existing department databases. Gather pertinent data and information for preparing reports for review. Collect and maintain statistical data for use in monthly, quarterly, and annual reports. Prepare presentations using graphs and charts from data collected in department databases. Maintain proficiency in Microsoft Word, Excel, Outlook and PowerPoint computer software.

Greet and screen all persons entering the office to determine level of assistance required. Log each individual into the department computer database.

Respond to telephone inquiries to determine the level of assistance required. Document calls and assign callers to State Veterans’ Service Officers or direct calls to appropriate VA Medical Center/Outpatient Clinic or other government agency for appropriate assistance. Receive and review incoming mail and sort and distribute to appropriate individual for response. Complete forms and documents using department computers, or prepare forms manually if computer is not available. Compose and type routine office correspondence. Maintain privacy of all clients protected health information, and ensure that the office complies with current federal and state privacy regulations.

Prepare reports correspondence and process routine mail. Review and correct all written documents, paper and computer, prior to being released by the supervisor. Maintain office inventory of equipment and consumable supplies. Order and receive office supplies as necessary.

Perform other related duties as required to include but not limited to attendance at conference meetings, training and seminars. Assist other Bureau of Claims personnel as required.

MINIMUM QUALIFICATIONS

• Must provide excellent customer service and possess excellent interpersonal skills
• Successful completion of the due diligence process to include, but not limited to, a Level II background check. https://info.flclearinghouse.com

PREFERRED QUALIFICATIONS

Preference will be given to candidates with the following qualifications:

• Candidate served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document must be provided to receive preference.
• An Associates’ degree from an accredited college or university or an E-4 or above rank may substitute for the required education. Credentials must be provided to receive preference. Direct experience may substitute for the degree requirement on a year for year basis.
• Two (2) years secretarial or clerical experience.
• One (1) year experience in counseling, interviewing, or handling veterans’ affairs.
• Proficiency in proofreading official documents.
• Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.
• Proficiency in web-based applications and employment based internet search.
• Fluency in the English language: speaking, reading and writing.