Student Assistant -Tech Shop Assistant (Telecommunications & Networking)

This is a student position responsible for the daily operation and maintenance of university desktop and portable computer systems. Responsible for installation and repair of desktop and portable computers, peripherals, and customer service. Maintains a positive working relationship with users.

Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Reports to the Manager of Client Services. QUALIFICATIONS The minimum education required for admittance as a student at Stephen F.

Austin State University. No direct experience is required. Training and instruction will be provided.

One year of related experience is preferred. ESSENTIAL JOB FUNCTIONS Installs and repairs the various equipment and software related to desktop and portable computer systems and peripherals. Provides client services as necessary to ensure compatibility, integration, and maximization of information technologies within the university environment.

Uses problem determination and resolution techniques to install and maintain supported systems. Upholds university policy guidelines to ensure the highest quality of service and availability for supported systems. Maintains a positive working relationship with university departments and employees to optimize working relationships and communication.

NON-ESSENTIAL JOB FUNCTIONS Responds to prioritized client work requests to resolve problems with desktop and portable computer systems. Provides back up support as necessary. Performs other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation. Knowledge of, or the ability to learn, university policies and procedures. Knowledge in the areas of computer hardware and software installation and maintenance.

Knowledge of maintenance and repair of local and networked printers, Windows OS, and/or Macintosh systems. Ability to use client side operating systems such as Windows 11 and MacOS. Ability to identify problems and determine solutions for computer infections due to malware, viruses, Trojans, or worms.

Ability to organize and prioritize work while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.

Ability to identify and solve work-related problems. A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.

Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.