Listing details
- Posted Sep 4
- Last verified Oct 23
About the job
JOB SUMMARY
Gain experience and exposure to practical customer service applications within the utility industry. Individual normally works under close supervision and will perform a variety of functions and work on various projects, working with customer service analysts and customer service managers.
Intern Job Description
Working in a team environment to assist customer service personnel in day to day activities, including but not limited to:
- Providing customer service support by resolving customer frictions as they occur
- Utilizing billing software to research customer account activity to resolve customer issues
- Developing and documenting internal customer service processes
- Supporting the Company's product and services initiatives to enhance the customer experience
- Reviewing and supporting the engineering design process
- Participating in customer coordination calls with customer service personnel
- Work on special projects to assist in improving customer satisfaction
- Performing and supporting a wide variety of detailed analysis in customer service-related areas
- Processing department mail and assisting with Net Metering applications
Education Requirements
- Candidates must be actively enrolled (for the duration of the internship) and pursuing an undergraduate degree program, masters or doctorate degree in a relevant field of study.
- Must have a minimum cumulative GPA of 2.8 (on a 4.0 scale), verified through an official transcript from the previous semester.
- Desired: Strong consideration will be given to prior recipients of the Oscar Washington, Jr. Educational Fund Scholarship.
Preferred knowledge, skills, and abilities
Experience with MS Outlook, Excel, Word, PowerPoint, and PowerBI is a plus. Strong data entry skills with attention to details.
Work Conditions
Office and Field work. Some situations might require ability to work in adverse climate conditions and physical nature of work may require walking long distances in uneven off-road environments. Some travel may be necessary.