About the role
About the
Role Our ServiceNow support and development team is looking for a motivated student intern to gain hands-on, enterprise-level experience across the full lifecycle of platform development - from requirements gathering to delivery and support. This is a unique opportunity to work alongside experienced ServiceNow developers and administrators on real projects, including modern Agentic AI initiatives built natively on the ServiceNow platform. You'll be exposed to a broad range of disciplines rather than a single narrow task, making this a great fit for a student who wants to explore where their interests and strengths lie within enterprise IT.
What You'll Be Exposed To ServiceNow development - configuration, scripting, workflow/flow design, and platform customization Agentic AI development on ServiceNow - building and testing AI agents, working with models, agent orchestration, and related tooling (e.g., MCP) within the platform QA testing - test case design/automation, execution, defect tracking, and validation of new features Agile project management - sprint ceremonies, backlog grooming, story writing, and tracking work in an agile tool
Requirements documentation - gathering, clarifying, and writing clear business and technical requirements Solution documentation - technical design docs, runbooks, and knowledge base articles Enterprise IT governance - exposure to change management, release processes, and other governance practices used in a large IT organization What We're Looking For Required: Current coding/programming skills (any modern language; JavaScript is a plus given the platform) Familiarity with core AI concepts - what models are, how agents work, and general awareness of emerging standards like MCP (Model Context Protocol) Basic IT literacy (understanding of how enterprise software, tickets, and systems generally work) Strong communication skills, curiosity, and willingness to learn GPA 2.8 or above Currently enrolled in an undergraduate or graduate program (Computer Science, Information Systems, AI or related field preferred) Preferred (not required): Prior exposure to ServiceNow (development, administration, or as an end user)
Experience with QA/testing practices Familiarity with Agile/Scrum methodology
Experience writing technical or business documentation Coursework or projects involving AI/ML, LLMs, or agent-based systems