Student Orientation Leader - Student Assistant

Job Summary:

Under direct supervision of the Director. The following summarizes the primary duties and expectations of the position. The list is not comprehensive, and additional duties may be assigned as needed.

• Support the mission and goals of New Student Orientation and Family Programs.
• Professionally serve the University community by working with diverse student and family populations to welcome all guests and provide them with a seamless transition to CSUSB
• Work and actively participate in all orientation programs, training, and activities.
• Learn and share accurate information about CSUSB programs, services, departments, and resources. Refer questions to the appropriate campus office as needed.
• Follow program procedures, schedules, assignments, communication guidelines, and dress requirements.
• Be prepared, positive, flexible, and willing to assist with changing program needs.
• Report any violation of university or orientation policies to supervisors immediately.

Responsibilities:

Under direct supervision, duties include but not limited to:

Orientation Program Delivery and Participant Support:

• Attend and actively participate in all assigned orientation sessions, transition programs, training activities, team meetings, and the team retreat.
• Welcome students, parents, and family members; provide clear directions; answer routine questions; and connect participants with the appropriate campus office when additional assistance is needed.
• Facilitate small-group discussions, campus tours, icebreakers, presentations, and activities for first-year and transfer students and their families.
• Explain University programs, services, policies, academic expectations, registration processes, student involvement opportunities, and campus traditions using approved program information.
• Support an inclusive environment for participants from varied backgrounds and respond professionally to individual needs and concerns.
• Monitor assigned groups and activity areas, promptly communicate safety or participant concerns to professional staff, and follow emergency and incident-reporting procedures.

Training and Professional Development

• Complete spring-semester training, summer bootcamp, and other required preparation before independently performing assigned duties.
• Learn and accurately apply information about CSUSB resources, offices, policies, student support services, and referral procedures.
• Practice and demonstrate public speaking, group facilitation, customer service, conflict management, teamwork, and problem-solving skills.
• Participate in coaching, observation, feedback, assessment, and performance-improvement activities.
• Maintain required academic eligibility and promptly notify the supervisor of changes that may affect employment eligibility or availability.

Outreach Communication and Recruitment Support

• Participate in approved calling campaigns, tabling, recruitment, and outreach activities for newly admitted students and future Orientation Leader candidates.
• Use approved scripts, email language, and talking points to provide consistent and accurate information.
• Represent the University professionally in person, by telephone, by email, and through approved virtual platforms.
• Assist with check-in, wayfinding, participant follow-up, and distribution of program materials.

Program Operations and Administrative Support

• Prepare, organize, transport, distribute, inventory, and return orientation materials, supplies, signage, equipment, and participant resources.
• Assist with room preparation, event set-up and tear-down, registration, attendance tracking, evaluations, and other program logistics.
• Complete assigned records, timekeeping, forms, and program documentation accurately and by established deadlines.
• Protect student and participant information and follow University requirements for records, privacy, technology, and access to systems.

Campus Representation and Team Responsibilities

• Support the mission and goals of New Student Orientation and Family Programs and model professional conduct as a student employee and University representative.
• Follow work schedules, dress standards, communication protocols, attendance requirements, and instructions from professional staff and designated student leads.
• Work cooperatively with Orientation team members, faculty, staff, campus partners, and student organizations.
• Report policy violations, safety concerns, and circumstances that may affect program operations to a supervisor promptly.

Other Related Duties

• Perform other duties appropriate to the Student Assistant classification and the operational needs of orientation and transition programs.

Minimum Qualifications:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card