Summer 2027 Intern - Business Operations

As a FedEx Intern, you will work on projects that provide valuable, real-world experience in a professional environment related to your field of study. This internship will support operational improvement initiatives with a focus on process analysis, productivity, service quality, and customer experience. The intern will gain hands-on exposure to logistics operations and collaborate with engineering, operations, and management teams to identify opportunities for improved efficiency and service performance.

Essential Functions

• Support operational improvement initiatives through process analysis and identification of productivity and efficiency opportunities.
• Assist with route optimization analysis, including evaluation of operational productivity metrics such as packages per full-time equivalent (FTE).
• Analyze service performance across business and residential operations, including Net Service Level (NSL) and related operational metrics.
• Identify trends, gaps, and improvement opportunities using operational data and translate findings into actionable recommendations.
• Support projects designed to improve service quality, operational efficiency, and the overall customer experience.
• Collaborate with engineering, operations management, couriers, and frontline employees to gain a comprehensive understanding of operational processes and identify opportunities for improvement.
• Develop analyses, reports, and project updates to communicate progress, findings, and recommendations.
• Present project updates and insights to management throughout the internship.
• Participate in regular project reviews and check-ins with management to discuss progress, priorities, and next steps.
• Participate in various networking and/or community service events.
• Perform other duties as assigned.

Summer 2027 Internship – Availability to work 40 hours/week for a 10-week program, June 7th – August 13th. Resumes should include the following information: email address, telephone number, name of college/university, degree, major, GPA, date of intended graduation (month & year).

Domicile:

Metro Office Park, 00969 CII 2 Suite Lot 12, Guaynabo, 00969, Puerto Rico

Minimum Education

• Currently enrolled student or recent college graduate (within 6 months of graduation) at a college/university obtaining a 3.0 GPA or higher.
• Degree: Business, Engineering, or related discipline.

Minimum Experience

• No experience required.

Knowledge, Skills and Abilities

• Ability to work productively, both independently and as part of a team.
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Demonstrates interpersonal communication skills.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Verbal and written communication skills necessary to communicate across business units and to all levels of management.
• Ability to analyze operational data, identify trends and opportunities, and develop recommendations.
• Ability to organize and communicate analytical findings through reports, presentations, and project updates.

Preferred Qualifications:

• Pursuing a degree in Business, Engineering, or a related discipline.
• Interest in logistics, transportation, operations management, or process improvement.
• Strong analytical and problem-solving skills.
• Experience using Microsoft Excel for data analysis.
• Ability to translate data and operational observations into actionable recommendations.
• Strong presentation and communication skills.

Pay Transparency: Salary is $25/hour for undergraduates and $30/hour for graduates. A $2,000 stipend is available for those relocating over 50 miles for an onsite or hybrid internship or co-op experience.

For details on our comprehensive benefits, click here (https://fedex.paradox.ai/oK6mmu2B).

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com (mailto:recruitmentsupport@fedex.com).

Applicants have rights under Federal Employment Laws:

• Know Your Rights (https://d386an9otcxw2c.cloudfront.net/oms/2634/document/2025/5/PV3BM_1746574349491/1746574349491.pdf)
• Pay Transparency (https://d386an9otcxw2c.cloudfront.net/oms/2634/document/2025/5/BIGIG_PayTransparency2023/PayTransparency2023.pdf)
• Family and Medical Leave Act (FMLA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf)
• Employee Polygraph Protection Act (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf))
• Right to Work Notice (English (https://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf)) / (Spanish (https://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf))