Summer 2027 Product Operations Manager Internship

What It’s Like

The Business Communications Team supports commercial messaging and branded calling products that touch every T-Mobile subscriber, with yearly traffic volumes in the 100B+ range. We’re a close-knit group of Product Managers, Product Operations, and Compliance partners. We’re small enough that you’ll be seen and heard, and big enough that your work matters. A typical week mixes stakeholder conversations, data digging, documenting decisions, and pushing initiatives forward. We value collaboration, curiosity, and people who challenge decisions and speak up.

What You’ll Do

You’ll support both Product Operations and Product Management initiatives, gaining hands-on experience in product strategy, execution, and operational excellence. You’ll help improve processes, track key performance metrics, gather business requirements, and analyze data to find opportunities to improve products and the customer experience. Your work will help us move faster and make smarter, data-driven decisions on high-impact initiatives.

Key Responsibilities

• Gather and document business requirements alongside Product Managers
• Conduct competitive research and analyze customer feedback to surface product opportunities
• Support product roadmap planning and prioritization
• Own a defined process improvement or product enhancement initiative, from identifying the opportunity through delivery
• Track project milestones and deliverables, and document key decisions
• Identify risks and dependencies that could affect execution, and propose solutions
• Analyze data and track key performance metrics to drive operational efficiency
• Collaborate with cross-functional teams to turn business needs into actionable recommendations
• Present findings and insights to business stakeholders

What It Takes

• Strong analytical thinking and problem-solving skills, with the habit of always asking why
• A solutions-first mindset: you bring options, not just problems, and start working toward outcomes right away
• Confidence using your voice to raise challenges, ask questions, and challenge assumptions
• Clear communication and organizational skills, and the ability to manage multiple priorities
• Ability to turn data into actionable insights and collaborate across teams
• Proficiency in Microsoft Excel and PowerPoint
• Exposure to data visualization tools such as Power BI or Tableau (preferred)
• Familiarity with Jira, Confluence, or similar tools (preferred)
• Basic knowledge of SQL, Agile methodologies, and product lifecycle management (preferred)

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States now and in the future
• Must have one or more course(s) remaining in a Bachelors or Graduate degree program post internship
• Employees of T-Mobile or Metro by T-Mobile are ineligible for external Summer Internships, please see Magenta Accelerator if interested