Summer Internship- Guest Relations/Sales

*Hourly rate is based on skills and experience as well as education*

• Front line supervision of anywhere from 8-15 team members on a daily basis
• Assist in primary training of all team members – cashiers, turnstiles, retail, and greeters
• Manage break schedules for all team members
• Alter staffing based on predicted park attendance
• Document team member attendance and counsel team members when needed
• Resolve team member issues and provide assistance to all problems
• Demonstrate exceptional guest relations skills
• Monitor team members’ performance
• Responsible for maintaining area cleanliness standards – inside and outside of buildings
• Responsible for product inventory management
• Maintain standards for quality and consistency
• Work directly with marketing company to promote Beech Bend Park

Required Qualifications

• Background in management, guest relations, marketing, human resources or a similar field
• Experience in a leadership role at a previous job or in a class
• Must be willing to work with and take orders from a guest arrival manager
• Functioning knowledge of Microsoft Word and Excel
• Must be at least 18 years of age and hold work authorization in the United States

Facility Qualifications

• Work schedule during busy summer months (June & July) require intern to work 40 hours a week
• Applicant will be expected to work long shifts – sometimes 9-10 hours a day based on park operating schedule
• Applicant must be able to push, pull, lift up to 20 lbs
• Responsibilities will also include keeping work area clean and free of debris

Additional Information

Those that apply for the guest arrival internship will only be granted the intern/supervisor role after successful completion of general team member training and a manager interview. Proficiency in all topics related to guest arrival (retail, ticketing, guest relations) is required; it is expected that the supervisor will be more knowledgeable than all of the team members underneath of them.