Technical Support Intern (Unpaid)

Are you ready to go uP?

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC's Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and role

Compensation: This is an unpaid internship. The Technical Support Intern will work onsite between 20-25 hours per week Monday to Friday in our Houston office. Lunch and transportation allowance will be provided.

Role Summary: The Technical Support Intern role is a fully onsite position, 5 days a week. This position will be providing support for a partner migration project. This internship will last about 2 months or longer, depending on the progress of the project. You will assist in device handling, inventory tracking, and basic deployment support.

A Day in the Life of a Technical Support

Key Responsibilities & Learning Opportunities

• Learn and understand the basic characteristics and use cases of common payment terminals and PIN pads (PAX, Dejavoo, Valor, etc.) to support inventory and deployment operations.
• Assist with large-scale terminal reprogramming projects related to MID changes and account migrations.
• Support inventory management in the Houston office, including tracking device status, serial numbers, and movement.
• Become familiar with device-related CRM and internal systems, and assist with simple deployment and replacement requests.
• Learn the basic operation and configuration of payment devices, and help with entry-level troubleshooting tasks.
• Assist in processing merchant applications and entering client information into internal systems.
• Provide technical assistance for inbound questions related to terminal hardware under supervision.
• Help ensure deployment tasks are completed accurately and within required timelines.

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, both written and verbal
• Must be currently pursuing or have graduated with a Bachelor's or Master's degree, preferably in a STEM field
• Strong ownership mindset with a proactive, can-do attitude.
• Comfortable working in a fast-paced, operational environment.
• Good communication skills and willingness to learn technical concepts.
• Able to take initiative and solve problems with guidance.
• Detail-oriented and able to complete tasks before deadlines.
• Able to work both independently and as part of a team.
• Proficient in MS Excel and Word (tracking, documentation, basic reporting)