Listing details
- Posted Mar 10
- Last verified Oct 30
About the job
About the Role:
We are seeking a motivated and eager-to-learn Temp – Technical Support specialist to join our MIS – IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, hungry to learn, and interested in growing with a dynamic team leading in a multi-industry platform. You will provide both remote and on-site support to corporate users, ensuring seamless operation of hardware, software, and network systems. As you progress, additional responsibilities may be assigned by the IT Global Manager.
Key Responsibilities
- Install, configure, and maintain front-end equipment, including imaging and testing of devices.
- Troubleshoot hardware, software, networked peripheral devices, cabling, and networking hardware for end users.
- Manage and track support tickets using FreshService to ensure timely resolution of issues.
- Provide prompt and effective support to corporate users in a fast-paced environment, both remotely and desk-side.
- Maintain accurate inventory records of IT assets.
- Collaborate with the IT team on various projects and tasks as directed by the IT Global Manager.
- Embrace and thrive in an IT environment that supports multiple industries.
Education & Experience:
- Some college coursework in IT or related field or equivalent practical IT work experience.
- Prior experience in a technical support role is a plus but not required.
- Familiarity with helpdesk software like FreshService is a plus.
Key Skills:
- Strong problem-solving skills and a willingness to learn.
- Excellent communication skills to assist users effectively.
- Ability to work independently and as part of a team.
- Basic knowledge of Windows and Mac operating systems, network troubleshooting, and IT hardware.