Technical Support Specialist

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Organization in the NOVUM Fleet but will assist all PowerGen sites as applicable in their respective regions when required.

JOB DUTIES/RESPONSIBILITIES:

• Provide primary or technical backup support for various plant systems and processes; primary need in controls systems but not limited to
• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data to improve plant operation
• Provide technical support to maintenance, outage, and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• High school diploma or GED or equivalent work experience
• Desired:
• Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

• Tech Support Specialist I:0-2 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred knowledge, skills, and abilities

1-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

• PMP certification is desired but not required.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.