Transformation Consultant, Digital Health

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Transformation Consultant will function as a technology implementation coach, providing health center clinicians and leaders with strategies and tools to strengthen and improve operational excellence and health outcomes. This position provides comprehensive technical assistance to optimize clinical practice through leveraging EHR functionality and data to improve quality performance and patient outcomes. The position works to define and redesign clinical and operational workflows, partnering directly with clinical end users to help map workflows, identify barriers to performance, and connect data to real world behavior (e.g., how missed visits affect quality and cost). The position applies a strong understanding of primary care operations, including patient flow, scheduling, provider workflows, and care team roles, to assess performance drivers, and can help identify gaps related to workflow issues, documentation, and/or data/reporting challenges.

Essential Functions:

• Support health centers to utilize HIT solutions to meet transformation goals (e.g., registry utilization, quality measure reporting, risk stratification, and population management, leveraging AI) and apply change management and structured quality improvement principles to optimize clinical workflows, documentation practices, and quality measure reporting.
• Organize, analyze, and present EHR or performance data (audit and feedback support and support leadership engagement around real-time, actionable data use to achieve outcomes aligned with the Quintuple Aim and value-based care models, including measure alignment, prioritization, and SMART goal setting.
• Collaborate with clinicians and leadership to assess current-state workflows, identify pain points, and align workflows with new technology capabilities and foster collaboration between HCOs and HIT vendors to identify and inform needed improvements
• Support deployment of digital health tools, including remote patient monitoring and patient facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration.
• Manage multiple projects related to clinical improvement simultaneously while actively participating in OCHIN cross-departmental work (e.g. workstreams).
• Other duties as assigned.

Requirements

• Master’s degree in healthcare or a related field strongly preferred, with a minimum of three (3) years of experience supporting healthcare teams in similar or relevant role strongly preferred and four to five (4–5) years a plus
• Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement?
• Familiarity with improvement methodologies (e.g. Model for Improvement) and using data to drive improvement; experience working with clinical quality metrics (e.g., UDS, HEDIS, NCQA, NQF) preferred
• Knowledge of change management and human-centered design; familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred
• Experience working with electronic health records and workflow visualization tools; Epic experience preferred (e.g. telehealth and remote patient monitoring implementation).
• Demonstrated ability to organize, analyze, and present performance data (including trend reporting and benchmarking) to support population health management and improvement efforts
• Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
• Strong experience in a telecommuter role, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus
• Ability to travel to urban and rural locations up to 25-50%

Competencies

• Thinking Complexity: The ability to consistently seek efficiencies, innovate, and improve processes, while making effective decisions and finding solutions for mutual benefit of OCHIN and our members.
• Business Acumen: The ability to understand the components of the US health care system and demonstrate working knowledge of how OCHIN solutions can meet prospective member requirements.
• Communication: The ability to listen for understanding and articulate relevant facts and opinions