User Research Facilitator/Proctor

Job Description

User Research Facilitator/Proctor

Job-Type: Full-time direct hire position.

Location: Austin, TX (On-Site)

Work authorization:US Citizen or US Green Card only

Pay: $75-85K/yr.

Hours: Monday-Friday 8am-5pm

Position Summary

We are looking for an engaging and detail-oriented User Research Facilitator/Proctor to support user experience and ergonomic research for innovative wearable hardware. In this role, you will act as the primary point of contact for research participants, running live qualitative and quantitative studies, collecting high-quality data, and partnering with cross-functional teams to translate participant feedback into meaningful product insights.

Key Responsibilities

• Facilitate Live Studies: Plan, setup, and moderate qualitative and quantitative user research sessions evaluating the ergonomics, fit, and comfort of wearable hardware.
• Support Protocol & Approvals: Collaborate on developing new research protocols, ensuring all necessary documentation and regulatory/compliance approvals are secured prior to testing.
• Data Collection & Initial Analysis: Execute rigorous data collection during sessions and conduct foundational analysis to surface key patterns, trends, and actionable insights.
• Maintain Data Integrity: Apply meticulous attention to detail to ensure data quality standards are met, identifying and flagging anomalies or inconsistencies promptly.
• Cross-Functional Collaboration: Work closely with researchers, designers, and hardware engineers to deploy studies, synthesize feedback, and share findings across teams.
• Stakeholder Reporting: Deliver clear, timely, and concise feedback and study summaries to project leads and key decision-makers.

Required Qualifications

• High School Diploma or GED
• At least 6 months of hands on experience working directly with Apple Watch Black or Ultra series products.
• Direct experience moderating or facilitating user/human subjects research studies.

Preferred Qualifications:

• Exceptional communication and interpersonal skills with the ability to put research participants at ease while keeping studies on schedule.
• Strong analytical mindset with a habit of catching subtle edge cases and data anomalies.